What is the cost of shipping?
Our freight rates are calculated by weight and by country of destination. The prices are therefore very different. You can check your specific freight rate by entering you delivery address.
How long does delivery take?
All orders are shipped from day to day if they are in stock. However, our delivery time depends on the destination country. For delivery in Denmark we have a delivery time of 1-3 days. For delivery in the remaining countries, delivery time is 4-5 weekdays depending on the specific country to which the package is to be sent. If your package hasn’t arrived past the delivery time, please feel free to contact us by phone +45 63400124 or email firstname.lastname@example.org.
Which countries do you deliver to?
On our website we can ship products to the following countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom. Would you like us to ship to an additional country, then please let us know.
Is it possible to pick up my order at your address?
As a rule, it is unfortunately not possible to pick up your package at our address.
Can I track my order?
You will always receive a Track & Trace number, so you can follow your package from our warehouse and home to you. The number will be send by email as soon as the package has been shipped. However, please note that there may be a delay in registration in Track & Trace.
Why haven’t I received my order yet?
If the delivery time has been exceeded and you have not received your Track & Trace number or heard from us in connection with your order, then an error has most likely occurred. You can contact us by phone +45 63400124 or email email@example.com.