TERMS & CONDITIONS


The Brew Company A/S
Kasmosevej 3
5500 Middelfart
Denmark
Tel.: +45 63 40 01 24
Email: contact@brew-company.com
CVR: 31173353

ORDER


From the product overview in your shopping cart, the order can be adjusted before continuing the purchase. Once you have approved your payment, you will receive an order confirmation via email. Your invoice and delivery information will be sent by email as soon as your order is packed and ready for delivery.

When you place an order, we will check to see if there are enough items in stock. There may be situations where we must discard goods in the warehouse if the quality of the goods does not meet our quality requirements. In this situation, we will not be able to deliver all the desired items within the specified time frame.

At the time of an order placement, inventory is checked for two days in advance. If you order for later delivery, there is a risk that the goods will have expired or be unavailable at the time of delivery.

Items may not be purchased on our website with the intent of resale. Only business customers may resale the goods they have purchased using our business-to-business web shop.

PAYMENT


The Brew Company A/S accepts online payments with Mobilepay Online, PayPal, Visa, Maestro, American Express, MasterCard, Dankort and JCB.

Payment will only be deducted from your account when the physical item is shipped unless otherwise agreed or indicated by your order.

All amounts on the website are inclusive of VAT. The website uses the following currencies for pricing: Danish Kroner (DKK), Euro (EUR) and Pound Sterling (GBP). The correct currency for the respective country (Denmark, Germany and the United Kingdom) will be automatically assigned after logging in to the customer account.

The Brew Company A/S uses a secure payment server that encrypts all information with SSL protocol, which means that your data is secure and cannot be read by other third parties. The Brew Company A/S’s own website also uses encryption with SSL protocol.

DELIVERY


Delivery time for your order is 4-7 business days depending on the destination country. For deliveries within Denmark, delivery time is 2-3 business days.

The Brew Company A/S delivers with the following: GLS - Private, GLS - Parcel shop, FedEx, Freja and DSV. The freight is calculated by weight.

You will always receive a track and trace number so you can follow your package from our warehouse and home to you.

CANCELLATION AND COMPENSATION


In accordance with The Consumer Rights Directive, there is no right of cancellation for items that deteriorate quickly such as coffee and tea.

In order to use your right of cancellation of non-food items, you must return the product in original packaging to The Brew Company A/S, Kasmosevej 3, 5500 Middelfart, within 14 days of receipt of the goods. In addition, you must make us aware of your request through email: contact@brew-company.com. Any costs in connection with the return lie solely on you as the consumer.

A 2-year guarantee is granted on all EU purchases. The warranty applies to defects in materials and fabrication. The complaint waivers for improper or unusual operation of the product.

Complaints concerning defects must be notified to The Brew Company A/S in a timely manner after receipt of the goods. Here a maximum of two months is considered a reasonable time unless otherwise agreed.

In order to use your right of complaint, please contact us via email (contact@brew-company.com) and express your wish for complaint. The Brew Company A/S covers the cost of return of defective products if reasonable.

DISCLAIMER


The seller is not liable for direct or indirect loss as a result of the goods arriving late or if the items ordered suffer from defects, when the delay or defects are caused by the buyer or if circumstances are beyond the control of the company.

This may, for example, be due to war, rebellion, fire, government intervention, seizure, currency restrictions, labour conflicts of all kinds, including strike and lockout or the like.

Furthermore, it is the customer's responsibility to provide the correct shipping address. Moreover, it is the responsibility of the customer that the correct name is visible in the shipping address, so the package can be delivered. Should the package return on its basis, it is the customer's responsibility to pay the additional shipping costs. The customer should contact contact@brew-company.com as soon as the error is discovered so that a solution can be found.

CUSTOMER & PRIVACY POLICY


We will only collect personal data in cases where this should be relevant to us and we will only collect personal data if it is relevant to your activity at The Brew Company A/S.  We will not collect personal data without your permission.
 
When collecting, processing and using your personal data, we always comply with applicable legal provisions. We will only keep your personal data as long as we have either a legal obligation to do so or as long as it is relevant to the purpose with which they were collected. The collection of personal data takes place within the framework of the EU General Data Protection Regulation (GDPR) legislation.

INFORMATION WE COLLECT


If you wish to purchase and receive a product from us, we need to collect certain personal data in order to complete the transaction. We collect information such as name, e-mail address, address, phone number and payment information in connection with purchases on our website. We do not collect or store personally sensitive data.

We use log statistic on our website, which means that a statistical system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the website customers leave us, etc. The log statistics are only used for optimizing The Brew Company A/S website.

We use cookies that collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP address, geographic area at the time of your website visit, and which of our subpages you click.

The Brew Company A/S collects and processes your personal data when you do the following: Visit our website, use our chat feature, complete a purchase of our products, create a customer account, sign up for our newsletter, send us questions, complaints or feedback. The collection of this data takes place in accordance with the existing legal obligations.

THE DATA RESPONSIBLE


The director and employees of The Brew Company A/S have access to the information that is registered about you. The data responsible for the collection, processing and use of your personal data at The Brew Company A/S is Ulrik Rasmussen, which can be contacted at ulrik@brew-company.com.

BASIS FOR USAGE AND PURPOSE


Your contact information, such as name, address and phone number, we collect to deliver the product you have purchased from us. We collect your email address to send you an order confirmation, delivery information and invoice. The information collected in connection with the payment transaction is used and saved only for payment purposes and to fulfil the agreement entered into. If you do not want to provide the personal data required to complete a purchase of a product, you will not be able to purchase products on our website.

If you have given your consent during the purchase process or elsewhere, we will use your e-mail address for marketing purposes. You can unsubscribe at any time and all e-mails for marketing purposes contain a link to unsubscribe. If the processing of personal data is based on your consent, you are entitled to revoke the consent at any time.

Cookies are used on our website to optimize the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time. How you do this depends on your browser. If you delete or block cookies, ads may become less relevant to you and occur more frequently. In addition, you may risk that the site is not functioning properly and that there is content you cannot access.

OTHER RECIPIENTS OF PERSONAL DATA


If you have ordered with delivery, the details of your name, address, phone number and e-mail address will be provided to our freight company for delivery of your purchases.

For our web shop and payment system, we use Dibs and PayPal, which act as our data processors. All personal data you provide on our website will be stored in Dibs’ and PayPal's data centres.

In addition, we use third parties to store and process data. However, these only deal with information on our behalf and may not use the data for their own purposes. We only use data processors the EU or in countries that can provide your information with adequate protection. We have entered into data processing agreements with our data processors, which is our guarantee that they comply with the applicable rules for the protection of your personal data. Among the data processors, we use Facebook for advertising, Smartsupp for live chat, MailChimp for newsletters and Google Analytics for analytics purposes.

YOUR RIGHTS


As registered, you have a number of rights that we must ensure at all times. You have the right to request the following: 1) to get access to your personal data and 2) to have your personal data deleted or edited.

You also have the right to object to the processing of your personal data and you have the right to file a complaint with a data protection authority. If you no longer wish to have us process your personal information or wish to limit the processing of your personal information, you may also send us a request to this email address: ulrik@brew-company.com.


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