What are the costs of shipping?
Our shipping prices are calculated by weight and by the selected country. Prices are therefore very different. You can check your specific shipping price by entering your delivery address.
How long does delivery take?
We have day-to-day delivery if the item is in stock. For delivery in Denmark, the delivery time is 1-3 days with GLS, and 4-5 days with Deutsche Post (DHL).
For delivery abroad, the delivery time is 5 to 14 days depending on the specific country to which the package is to be shipped. If your package has not arrived before the delivery time, please feel free to contact us by phone 63 40 01 24 or email email@example.com.
Which countries do you supply to?
We offer delivery with Deutsche Post (DHL) on order under 2 kg. See the list below for specific countries.
Is it possible to pick up my order at your address?
Yes, it is possible to pick up your package at our address.
Can I track my order?
Once you have ordered your item, you will receive a Track & Trace number so you can follow your package from our warehouse and home to you. The number is sent by e-mail as soon as the package is sent. Please note, however, that there may be a delay in registration in Track & Trace.
Why haven't I received my order yet?
If the delivery time has passed and you have not received your Track & Trace number or heard from us in connection with your order, an error is likely. You can contact us by phone on +45 63 40 01 24 or email firstname.lastname@example.org.
Shipping (as of 07.08.2020) is available for the following countries:
Zone 1 - EU West
Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Spain, Sweden, United Kingdom, Aland Islands, Andorra, Faroe Islands, Gibraltar, Isle Of Man, Liechtenstein, Monaco, San Marino, Holy See (Vatican City State), Switzerland, Guernsey.
Zone 2 EU East
Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Russia, Albania, Belarus, Bosnia And Herzegovina, Kosovo, Moldova, Republic of Montenegro, North Macedonia, Serbia, Turkey.
Zone 3 - North America
The rest of the world
Costa Rica, Haiti, Hong Kong, India, Jamaica, Kenya, Macau, Mexico, Netherlands Antilles, Singapore, South Africa, South Korea, Taiwan, Tanzania, United Republic Of United Arab Emirates.
Shipping is NOT available in the following countries
Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Cuba, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Heard & McDonald Islands, Honduras, Iceland, Indonesia, Iran, Iraq, Jersey, Jordan, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Réunion, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Syria, Tajikistan, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.