We have a 14-day return policy for eligible products, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you have received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@brew-company.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@brew-company.com.
Please inspect your order upon receipt and contact us immediately if the item has a defect or if you have received the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like food (such as coffee, tea, or cocktails) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for a new item.
Orders can only be cancelled if items have not left our premises. Once we have sent items, cancellations are not possible.
Please make sure to collect your order. If you have not collected or refused your order, it will not be returned to us and will be destroyed by carrier. We will not issue refund in such cases.
